TrustedRider
A trained, certified, and compassionate mobility companion for vulnerable older adults, adults with disabilities, or anyone in need. We accompany riders to healthcare visits, essential services, or anywhere else they need or want to go — by any form of transportation or on foot — supporting both ambulatory individuals and those using walkers, canes, crutches, or wheelchairs.
The TrustedRiders Innovation
TrustedRiders provides non-medical, door-through-door human support and coordination around pre-arranged trips, whether by walking or with any form of ground transportation arranged through partners.
Trained, Trusted &
Certified People
Professionally screened and trained chaperones who understand mobility needs and provide calm, respectful assistance every step of the way.
Door-Through-Door
Support
From the front door to the destination and back again, riders are never left to navigate alone. We stay with them through transitions and check-ins.
Human Care, Powered by Technology
Real people coordinate each ride, supported by smart scheduling, communication, and accountability tools that ensure follow-through.
What is A "TrustedRider"?
Our TrustedRiders are trained, certified, and background-checked to work with older adults and other at-risk populations, and receive additional instruction from mobility and care-navigation specialists. We do not operate vehicles. Our services focus on safety, guidance, and follow-through before, during, and after each journey.
Service Area | What the TrustedRider Does | Usecase | Who it Helps |
|---|---|---|---|
Telehealth Setup Assistance | Helps set up devices and log into virtual visits when in-person travel is not required. | Virtual medical or social service appointments. | Older adults and individuals unfamiliar with technology. |
Follow-Up & Wellness Check-Ins | Confirms arrival, communicates outcomes, and notes concerns for caregivers or providers. | After appointments or significant trips. | Caregivers, care coordinators, and healthcare teams. |
Discharge & Return-Home Support | Ensures safe transitions from facility to transportation to home, including inside-home arrival and handoff. | Same-day procedures, hospital or clinic discharges. | Patients, hospitals, and families concerned about post-visit safety. |
Appointment Navigation & Waiting Support | Helps check in, navigate clinics, and stay with the rider during waiting periods and transitions. | Complex medical facilities, long appointments, unfamiliar settings. | Patients who need orientation, reassurance, or mobility assistance. |
Trip Coordination & Scheduling | Helps arrange and confirm transportation with partner services, manages timing, and communicates with families and providers. | When rides involve multiple steps, caregivers, or service providers. | Families, healthcare teams, case managers, community agencies. |
Door-Through-Door Escort | Meets the rider inside the home, stays with them through pickup, accompanies them through buildings and appointments, and ensures a safe return home. | Medical visits, hospital discharges, essential errands, community activities. | Older adults, people with mobility or cognitive challenges, anyone who cannot safely travel alone. |
Enhancing Every Journey With
Confidence, Compassion, and Care.
STUDY RESULTS: Ascension St. Agnes Hospital, Baltimore, MD.
Altarum found a:
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92% Increase in Appointment and Procedure Attendance.
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2:1 ROI in cost reductions and outcome improvements.
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Savings accrued for the hospital in the first year of the program.
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